Return & Exchange Policy
Our hay powder is made to order, so please take a moment to read these terms before you buy.
Returns & Exchanges
Due to the short shelf life of our food products (up to one month under normal room temperature), we do not accept returns, exchanges, or refunds once an order is confirmed.
Customers requesting order cancellation due to personal misunderstanding, will be permanently added to our internal blocklist.
Food Products Notice
Please note that the appearance of natural ingredients may vary depending on the season and climate. Product photos are for reference only — actual items may differ slightly.
Refund Policy Enforcement
We reserve the right to refuse any future transactions from accounts with an excessive number of refund requests.
Unboxing Record
We reserve the right to refuse any future transactions from accounts with an excessive number of refund requests.
Unclaimed Packages
All of our products are made to order and have a short shelf life.
If the buyer fails to collect the package, it will be considered a voluntary abandonment, and no refund will be issued.
The unclaimed items will be handled by our company accordingly.
Please make sure to provide accurate recipient information.
If an incorrect or incomplete address causes a failed delivery or return, the buyer will be held responsible, and the company reserves the right to decline any refund.
Looking for order changes, storage guidelines or shipping times? Those are covered on our Shop Policy page.